Object: Electronic Auction - Hiring An Itsm Software Solution For Ict Management With Implementation, Warranty, Support And Training Services And Hiring A Company To Provide Continued Technical Services In The Area Of ​​Information And Communication Technology Of A Remote And In-Person Call Center For Users In The Service Desk Modality, As Well As Support, Support And Operation Of The Ict Services And Infrastructure Of The Information And Communication Technology Directorate.